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IVRS Overview

Interactive voice response system (IVRS) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

In telecommunications, IVRS allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.


  • Reminders & Missed Appointment Follow Up
  • Reduce missed appointments and reduce wait times by backfilling no shows
  • Follow up and rebook missed appointments
  • Patients attend appointments and procedures fully aware of pre-appointment instructions
  • Intellivoice can place outbound calls notifying patients of the date, time and location of their upcoming appointment and asking them to confirm that they will attend
  • Post Discharge Follow Up
  • Improve patient safety provide consistent, reliable follow up
  • Patient Satisfaction Surveys / Feedback
  • Collect feedback and conduct surveys via on - premises kiosks and via outbound and inbound phone calls
  • Real time results allow you to make immediate changes where scores are low
  • Chronic Diseases Managment
  • Intellivoice can also notify patients when a test result has been received and provide instructions with next steps
  • Manage hundreds or thousands of patients without manual intervention.